Article 1 Fengxian Museum usually provides manual explanation service,which needs to be booked at least 2 working days in advance. After confirmation of successful booking, please arriving at the agreed time, if there is any change in the itinerary, please call us in advance. The reservation will be cancelled automatically if you do not arrive for 30 minutes.The explanation will be led by the narrator to visit the relevant exhibition hall.The language is usually Mandarin, and the machine used is loudspeaker.

Article 2 Fengxian Museum will conduct security checks on the audience to ensure that the audience is not carrying contraband, and the audience can enter the museum after passing the security check.

Article 3 Fengxian Museum provides a variety of humanized services, such as storage cabinets, wheelchairs, strollers, power banks and other facilities, first aid kit service, maternal and infant room service, toilet service, drinking water supply, emergency broadcast and complaint handling.

Article 4 Fengxian Museum usually stipulates the tour route and content of the visitors, and the docents are not allowed to terminate the tour, shorten the visit time of the visitors or reduce the visit content without authorization. Except for the special requirements of the audience, the time of each presentation is usually controlled at about 45 minutes.

Article 5 Fengxian Museum will respect the customs and religious beliefs of visitors, and provide corresponding services.